Overview

Meeting the growing demand for consolidated unified communications and contact center voice services: AudioCodes Live Platform is a unique service delivery platform that combines certified solutions for unified communications and contact center environments, while leveraging AI and cloud services to enhance user, agent and customer experience. Complemented by advanced onboarding automation and management tools, this innovative, cloud-based solution delivers seamless PSTN connectivity for Microsoft Teams, Webex Calling and Zoom Phone, along with a range of add-on AI-powered voice applications designed to enhance employee experience (EX) and customer experience (CX).

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Seamless Voice Connectivity for Microsoft Teams, Webex Calling and Zoom Phone: AudioCodes Live Platform simplifies the delivery of seamless PSTN voice connectivity between leading UC solutions and local SIP trunk providers, enabling partners and service providers to develop lucrative new revenue streams. Leveraging our industry-leading SBC technology, AudioCodes Live Platform accelerates the implementation and operation of Microsoft Teams, Webex Calling and Zoom Phone UC voice services securely and reliably. The platform includes intuitive, centralized automation and management tools to accelerate customer onboarding and streamline day-to-day operations.

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Boost customer experience with an award-winning Teams certified CCaaS solution: Microsoft Teams has emerged as a powerhouse for enterprise communications, but its potential extends to contact center functionalities as well, as organizations look for ways to consolidate their unified communications (UC) and customer experience (CX) platforms. AudioCodes offers a lightweight, Teams-certified contact center that perfectly complements our broad UC voice solutions to deliver a unique consolidated Teams calling and omnichannel contact center offering for our customers.

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Certified for Microsoft Teams Direct Routing: Microsoft Teams Direct Routing enables enterprises to connect their Teams deployment and contact centers or legacy voice platforms to the PSTN or SIP trunk providers via a certified session border controller (SBC). Customers that implement Teams Direct Routing can adopt a bring-your-own-carrier (BYOC) approach to benefit from existing customer-carrier agreements. It also facilitates co-existence with legacy voice, UC and contact center platforms as enterprises migrate to cloud-based solutions.

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A Seamless Migration from Start to Finish - and Beyond AudioCodes’ consultancy and professional services experts engage with you throughout your Microsoft Teams journey. We create a custom migration plan, covering all stages from implementation to operation, designed to meet the specific needs of your business. Our expertise helps ensure a seamless transition for your organization and your people.

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Reliable Voice Connectivity at All Times Microsoft Teams has become the backbone of modern business unified communications, integrating voice, video and messaging into a cohesive platform, with many organizations adopting Teams as a full PBX replacement. Therefore, it is essential that organizations can maintain uninterrupted access to outbound and inbound calling services even when the connection to the Teams servers is lost due to hardware failures, software glitches, or network issues. AudioCodes offers a number of solutions for Microsoft Teams Phone branch resiliency to suit different customer needs. The solutions are all certified by Microsoft and are easy to deploy and manage.